Contact

PL / EN

01Wood and appearance

01Does every board look the same?

No. Wood is a nat­ural ma­te­r­ial, so in­di­vid­ual boards may vary in colour, grain, tex­ture and the nat­ural fea­tures of the wood.

02Will the floor colour be exactly as in the photo?

The pho­tos are for il­lus­tra­tion only. The final ap­pear­ance of the floor may dif­fer de­pend­ing on the batch of wood, the light, the fin­ish and your screen set­tings.

03Are natural knots, cracks and colour variations a defect?

Not nec­es­sar­ily. De­pend­ing on the se­lected grade, they can be a nat­ural and in­tended fea­ture of the prod­uct.

02The floor and your order

04Are DURAJ’S WOOD floors suitable for underfloor heating?

Yes, suit­ably cho­sen en­gi­neered floors can be used with un­der­floor heat­ing. We spec­ify the de­tailed in­stal­la­tion and op­er­at­ing re­quire­ments for each prod­uct.

05What is the difference between an engineered and a solid floor?

An en­gi­neered floor com­bines a nat­ural layer of fine wood with a con­struc­tion that gives greater di­men­sional sta­bil­ity and works bet­ter with un­der­floor heat­ing.

06Do you make floors to order?

Yes. De­pend­ing on the project, we can pre­pare cus­tom for­mats, wood se­lec­tion, thick­ness, colours and sur­face fin­ish.

07Can I order a floor sam­ple?Yes

08How long does an order take?

The lead time de­pends on the cho­sen prod­uct, fin­ish, quan­tity and the ex­tent of cus­tomi­sa­tion. We con­firm the exact date be­fore pro­duc­tion starts.

03Care

09How do I care for a wooden floor?

Vac­uum the floor reg­u­larly and clean it with prod­ucts suited to its type of fin­ish.

10Can the floor be renovated?

Yes. Whether and how far it can be ren­o­vated de­pends on the floor’s con­struc­tion, the thick­ness of the wear layer and the type of fin­ish.

04Sales and shipping

11Does DURAJ’S WOOD sell di­rectly to pri­vate cus­tomers?Yes

12Does DURAJ’S WOOD ship in­ter­na­tion­ally?Yes