01Wood and appearance
01Does every board look the same?
No. Wood is a natural material, so individual boards may vary in colour, grain, texture and the natural features of the wood.
02Will the floor colour be exactly as in the photo?
The photos are for illustration only. The final appearance of the floor may differ depending on the batch of wood, the light, the finish and your screen settings.
03Are natural knots, cracks and colour variations a defect?
Not necessarily. Depending on the selected grade, they can be a natural and intended feature of the product.
02The floor and your order
04Are DURAJ’S WOOD floors suitable for underfloor heating?
Yes, suitably chosen engineered floors can be used with underfloor heating. We specify the detailed installation and operating requirements for each product.
05What is the difference between an engineered and a solid floor?
An engineered floor combines a natural layer of fine wood with a construction that gives greater dimensional stability and works better with underfloor heating.
06Do you make floors to order?
Yes. Depending on the project, we can prepare custom formats, wood selection, thickness, colours and surface finish.
07Can I order a floor sample?Yes
08How long does an order take?
The lead time depends on the chosen product, finish, quantity and the extent of customisation. We confirm the exact date before production starts.
03Care
09How do I care for a wooden floor?
Vacuum the floor regularly and clean it with products suited to its type of finish.
10Can the floor be renovated?
Yes. Whether and how far it can be renovated depends on the floor’s construction, the thickness of the wear layer and the type of finish.
04Sales and shipping
11Does DURAJ’S WOOD sell directly to private customers?Yes
12Does DURAJ’S WOOD ship internationally?Yes